Privacy Policy

GigabitNow is part of the IsoFusion Family of Services. This privacy policy will explain how our organization uses the personal data we collected from you when you use our website.

This Privacy Policy for GigabitNow users (the “Privacy Policy”) is applicable to customers (“You”) who access or use GigabitNow sites or services.

This Privacy Policy is a part of the “Master Terms & Conditions Agreement” (the “Master Agreement”) at www.GigabitNow.com. This Privacy Policy may be modified by GigabitNow at any time without prior notification to You unless a separate agreement exists between You and GigabitNow which requires advance notification or approval of such changes. As a user of GigabitNow’s sites or services, You agree to abide by the terms and conditions in this Privacy Policy and all subsequent modifications of this Privacy Policy. Failure to abide by these terms & conditions may, at GigabitNow’s discretion, result in the termination of any or all services GigabitNow is providing to You.

If any part of this Privacy Policy is found to be unenforceable or unlawful, then that provision shall be deemed severed from these terms and conditions and shall not affect the validity and enforceability of any remaining provisions.

Continuing to use a GigabitNow site or service following GigabitNow’s posting of any changes to this Privacy Policy or the Master Agreement will constitute Your acceptance of such changes or modifications. If You do not agree to any such changes, do not use any GigabitNow site or service.

The version of this Privacy Policy stored at www.gigabitnow.com/privacy is considered the current and binding version of this Privacy Policy.

What data do we collect?

This Privacy Policy covers how GigabitNow treats personal information that GigabitNow collects and receives, including information related to your past use of GigabitNow sites and services. Personal information is information about You that is personally identifiable such as: your name, address, email address, phone number, credit card or billing information, and that is not otherwise publicly available. Our transmission, collection and storage of this information is necessary to render our services. We reserve the right to share your information as needed to collect our billings to You for our services.

This Privacy Policy does not apply to the practices of companies that GigabitNow does not own or control, or to people that GigabitNow does not employ or manage. The GigabitNow web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. This Privacy Policy applies solely to personal information collected by GigabitNow.

How do we collect your data?

GigabitNow collects personal information when You register with GigabitNow, when You use GigabitNow sites and services, and when You visit GigabitNow pages or the pages of certain GigabitNow partners.

GigabitNow may combine information about You that we have with information we obtain from business partners or other companies.

When You sign up for a service, we ask for information such as your name, email address, birth date, gender, zip code, occupation, industry, personal interests, credit card and billing information. Once You register with GigabitNow and sign in to our services, You are not anonymous to us.

GigabitNow collects information about your transactions with us and with some of our business partners. GigabitNow servers automatically receive and record information from your browser, including your IP address, GigabitNow cookie information, and the page You request.

Mobile Application. GigabitNow collects limited user information from those subscribers who use the free GigabitNow mobile application, which augments user’s network controls and reporting.

How will we use your data?

GigabitNow does not provide sites for services for children. Users under the age of 18 may only access GigabitNow sites or services with permission and supervision of their parent or legal guardian. You, and not GigabitNow, are solely responsible for costs, charges or expenses that You incur as a result of the use of our site or service by a minor.

GigabitNow considers the personal information contained in our business records to be confidential. GigabitNow does not rent, sell, or share personal information about You with other people or nonaffiliated companies except to provide sites and services You’ve requested, when we have your permission, or under the following circumstances:

  • We provide the information to trusted partners who work on behalf of or with GigabitNow under confidentiality agreements which limit their use of your personally identifiable information with terms identical to those enumerated in this Privacy Policy. These companies may use your personal information to help GigabitNow communicate with you about offers from GigabitNow and our marketing partners. However, these companies do not have any independent right to share this information.
  • As needed to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.
  • When we believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of GigabitNow’s terms of use, or as otherwise required by law or law enforcement agencies or for the purpose of national security.
  • We will transfer information about You if GigabitNow is acquired by or merged with another company or if your user account with GigabitNow is sold or transferred to another company.
  • GigabitNow may display targeted advertisements based on personal information. Advertisers (including ad serving companies) may assume that people who interact with, view, or click on targeted ads meet the targeting criteria — for example, women ages 18–24 from a particular geographic area.
  • If subscriber chooses to add GigabitNow Gigabit Wi-Fi Plus service, GigabitNow Technicians will have limited access to the subscriber’s SSID information. While providing this service, GigabitNow support technicians will have access to subscriber’s Wi-Fi SSID and password while making enhancements, tuning coverage, and conducting changes.

From time to time, You may be asked to voluntarily “opt in” in to marketing programs that will allow us to share your personally identifiable information with a third party. GigabitNow does not warrant that any third party to whom You agree to share your personal information will have or enforce a privacy policy. By “opting in” to any such program You specifically agree that GigabitNow has no responsibility to protect the privacy of any information provided to the third party participating in such a program.

GigabitNow does not provide any personal information to the advertiser when You interact with or view a targeted ad. However, by interacting with or viewing an ad You are consenting to the possibility that the advertiser will make the assumption that You meet the targeting criteria used to display the ad.

GigabitNow may set and access GigabitNow cookies on your computer. We reserve the right to send You certain communications relating to the GigabitNow service, such as service announcements, administrative messages and the GigabitNow Newsletter, that are considered part of your GigabitNow account, without offering You the opportunity to opt-out of receiving them.

We limit access to personal information about You to employees who we believe reasonably need to come into contact with that information to provide sites and services to You or in order to do their jobs.

How do we store your data?

GigabitNow has physical, electronic, and procedural safeguards that comply with federal regulations to protect personal information about you.

Marketing

GigabitNow would like to send you information about products or services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop GigabitNow from contacting you for marketing purposes or giving your data to other members of IsoFusion.

If you no longer wish to be contacted for marketing purposes, please send us an email: cancellations@gigabitnow.com.

What are your data protection rights?

GigabitNow would like to make sure You are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access — You have the right to request GigabitNow for copies of Your personal data. We may charge you a small fee for this service.
  • The right to rectification — You have the right to request that GigabitNow correct any information You believe is inaccurate. You also have the right to request GigabitNow to complete information You believe is incomplete.
  • The right to erasure — You have the right to request that GigabitNow erase Your personal data, under certain conditions.
  • The right to restrict processing — You have the right to request that GigabitNow restrict the processing of your personal data, under certain conditions.
  • The right to object processing — You have the right to request that GigabitNow’s processing of Your personal data, under certain conditions.
  • The right to data portability — You have the right to request that GigabitNow transfer the data that we have collected to another organization, or directly to You, under certain conditions.

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How do we use cookies?

GigabitNow uses cookies in a range of ways to improve your experience on our website, including:

  • Understanding how you use our website
  • Platforms to communicate to audience about products and services
  • Marketing automation to communicate about products and services

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

Functionality

GigabitNow uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

Advertising

GigabitNow uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. GigabitNow sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

Analytics

The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.

Google Ads conversion tracking is an analytics service provided by Google LLC, depending on the location this Application is accessed from that connects data from the Google Ads advertising network with actions performed on this Application.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States — Privacy Policy; Ireland — Privacy Policy. Privacy Shield participant.

Google Analytics with Anonymized IP

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports its activities and share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network. The integration of Google Analytics anonymizes your IP address. It works by shortening Users’ IP addresses within member states of the European Union or in the other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the complete IP address be sent to a Google server and shortened within the US.

Personal Data collected: Cookies and Usage Data.

Place of processing: Unites States — Privacy Policy — Opt Out, Ireland — Privacy Policy. Privacy Shield participant.

User ID Extension for Google Analytics

Google Analytics on this Application makes use of a feature called User ID. This setup allows for a more accurate tracking of Users by associating that User with the same ID over various sessions and devices. It is set up in a way that doesn’t allow Google to personally identify an individual or permanently identify a particular device of Users by associating that User with the same ID over various sessions and devices. It is set up in a way that doesn’t allow Google to personally identify an individual or permanently identify a particular device.

The User ID extension might make it possible to connect Data from Google Analytics with other Data about the User collected by the Application.

The opt-out link below will only opt you out for the device you are on, but not from tracking performed independently by the Owner. Contact the Owner via the email address provided in this privacy policy to object to the aforementioned tracking as well.

Personal Data collected: Cookies.

Place of processing: United States — Privacy Policy — Opt Out; Ireland — Privacy Policy. Privacy Shield participant.

Facebook Ads conversion tracking (Facebook pixel) (Facebook, Inc.)

Facebook Ads conversion tracking (Facebook pixel) is an analytics service provided by Facebook, Inc. that connects data from the Facebook advertising network with actions performed on this Application. The Facebook pixel tracks conversions that can be attributed to ads on Facebook, Instagram and Audience Network.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States — Privacy Policy. Privacy Shield participant.

Google Analytics Advertising Reporting Features

Google Analytics on this Application has Advertising Reporting Features activated, which collects additional information from the DoubleClick cookie (web activity) and from device advertising IDs (app activity). It allows the Owner to analyze specific behavior and interests Data (traffic Data and Users’ ads interaction Data) and, if enabled, demographic Data (information about the age and gender).

Users can opt out of Google’s use of cookies by visiting Google’s Ads Settings.

Personal Data collected: Cookies, unique device identifiers for advertising (Google Advertiser ID or IDFA, for examples and various types of Data as specified in the privacy policy of the service.

Place of processing: United States — Privacy Policy — Opt Out; Ireland — Privacy Policy. Privacy Shield participant.

Facebook Ads

Interaction with live chat platforms — This type of service allows Users to interact with third-party live chat platforms directly from the pages of this Application, for contacting and being contacted by this Application support service.

If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service. Moreover, live chat conversations may be logged.

Google Analytics Advertising Reporting Features

Google Analytics on this Application has Advertising Reporting Features activated, which collects additional information from the DoubleClick cookie (web activity) and from device advertising IDs (app activity) it allows the Owner to analyze specific behavior and interests Data (traffic Data and Users’ ads interaction Data) and, if enabled, demographic data (information about the age and gender).

Users can opt out of Google’s use of cookies by visiting Google’s Ads Settings

Personal data collected: Cookies, unique device identifies for advertising (Google Advertiser ID or IDFA for example) and various types of Data as specified in the privacy policy of the service.

Place of processing: United States — Privacy Policy — Opt. Out; Ireland — Privacy Policy — Opt Out. Privacy Shield participant.

Google Analytics Demographics and Interests Reports

Google Analytics Demographics and Interests reports is a Google Advertising Reporting feature that makes available demographic and interests Data inside Google Analytics for this Application (demographics means age and gender Data).

Users can opt out of Google’s use of cookies by visiting Google’s Ads Settings

Personal Data collected: Cookies and unique device identifiers for advertising (Google Advertiser ID or IDFA for example).

Place of processing: United States — Privacy Policy — Opt. Out; Ireland — Privacy Policy — Opt Out. Privacy Shield participant.

Hotjar

Hotjar is used to better understand our user’s needs and to optimize this service and experience. Hotjar is a technology service that helps to better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy.

Users can opt out of Hotjar’s tracking cookies on other websites by following this opt-out link.

Personal Data collected: Cookies and Usage Data. Place of processing: United States — Privacy Policy.

Performance and Features (A/B testing)

The services contained in this section allow the Owner to track and analyze the User response concerning web traffic or behavior regarding changes to the structure, text or any other component of this Application.

Google Website Optimizer

Google Website Optimizer is an A/B testing service provided by Google Ireland Limited (“Google”). Google may use Personal Data to contextualize and personalize the ads of its own advertising network.

Personal Data collected: Cookies and Usage Data.

Place of processing: Ireland — Privacy Policy. Privacy Shield participant.

Email Marketing

MailChimp Automation

Mailchimp is our marketing automation platform used to provide email marketing services which collects email addresses and data usage. When You choose to join our email newsletter, the email address that You submit to us, You acknowledge that the information you provide will be transferred to MailChimp for processing in accordance to their [privacy policy and terms])https://mailchimp.com/legal/privacy/)/

Personal Data collected: Email address, Cookies and Usage data.

Place of processing: United States — Privacy Policy. Privacy Shield participant.

Interaction with External Social Networks and Platforms

This type of service allows interaction with social networks or other external platforms directly from the pages of this Application.

The interaction and information obtained through this Application are always subject to the User’s privacy settings for each social network.

This type of service might still collect traffic data for the pages where the service is installed, even when Users do not use it.

It is recommended to log out from the respective services in order to make sure that the processed data on this Application isn’t being connected back to the User’s profile.

Facebook Like button and social widgets (Facebook, Inc.)

The Facebook Like button and social widgets are services allowing interaction with the Facebook social network provided by Facebook, Inc.

Personal Data collected: Cookies and Usage data.

Place of processing: United States — Privacy Policy. Privacy Shield Participant.

Interaction with live chat platforms

This type of service allows Users to Interact with third-party live chat platforms directly from the pages of this Application for contacting and being contacted by this Application support service.

If one of these services installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service. Moreover, live chat conversations may be logged.

Tawk.to

Tawk.to is a communication platform used to collect Data usage, location and other information from what the User provides to Tawk.to for the purpose of connecting the User to our website services.

Personal Data collected: Cookies and Data Usage.

Place of Processing: United States — Privacy Policy. Privacy Shield participant.

Remarketing and Behavioral Targeting

This type of service allows this Application and its partners to inform, optimize and serve advertising based on past use of this Application by the User.

This activity is performed by tracking Usage Data and by using Cookies, information that is transferred to the partners that manage the remarketing and behavioral targeting activity.

In addition to any opt out offered by any of the services below, the User may opt out of a third-party service’s use of cookies by visiting the Network Advertising Initiative opt-out page.

Google Ads Remarketing is a remarketing and behavioral targeting service provided by Google LLC or by Google Ireland Limited, depending on the location this Application is accessed from that connects the activity of this Application with the Google Ads advertising network and the DoubleClick Cookie.

Users can opt out of Google’s use of cookies for ads personalization by visiting Google’s Ads Settings.

Personal Data collected: Cookies and Usage Data

Place of processing: United States — Privacy Policy — Opt Out; Ireland — Privacy Policy — Opt Out. Privacy Shield participant.

Remarketing with Google Analytics

Remarketing with Google Analytics is a remarketing and behavioral targeting service provided by Google LLC or by Google Ireland Limited, depending on the location this Application is accessed from that connects the tracking activity performed by Google Analytics and its Cookies with Google Ads advertising network and the DoubleClick Cookie.

Personal Data collected: Cookies and Usage Data.

Place of processing: Unites States — Privacy Policy — Opt Out; Ireland — Privacy Policy. Privacy Shield participant.

Facebook Custom Audience (Facebook, Inc.)

Facebook Custom Audience is a remarketing and behavioral targeting service provided by Facebook, Inc. that connects the activity of this Application with the Facebook advertising network.

Personal Data collected: Coolies and Usage Data.

Place of processing: United States — Privacy Policy — Opt Out. Privacy Shield participant.

Facebook Remarketing

Facebook Remarketing is a remarketing and behavioral targeting service provided by Facebook, Inc. that connects the activity of this Application with the Facebook advertising network.

Personal Data collected: Cookies and Usage Data. Place of Processing: United States — Privacy Policy — Opt Out. Privacy Shield participant.

Tag Management

This type of service helps the Owner to manage the tags or scripts needed on this Application in a centralized fashion. This results in the Users’ Data flowing through these services, potentially resulting in the retention of this Data.

Google Tag Manager

Google Tag Manager is a tag management service provided by Google Ireland Limited.

Personal Data collected: Cookies and Usage Data.

Place of processing: Ireland — Privacy Policy. Privacy Shield participant.

How to Manage Cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy Policies of Other Websites

The GigabitNow website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to Our Privacy Policy

GigabitNow keeps its privacy policy under regular review and places any updates on this webpage.

How to Contact Us

If you have any questions about GigabitNow’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

How to Contact the Appropriate Authority

Should you wish to report a complaint or if you feel that GigabitNow has not addressed your concern in a satisfactory manner, you may contact the Insurance Commissioner’s Office.

Call: 1-800-562-6900
Address: PO Box 40255, Olympia, WA 98504-0255

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