(Seattle, Washington - March 19th, 2020) — GigabitNow is proud to continue to make our communities and customers our number one priority and join the FCC’s Keep Americans Connected Pledge. GigabitNow has always worked to ensure the best possible Internet experience for our customers and fiber to the home communities.
GigabitNow understands the difficulties incurred by our customers during this time and continues to be committed to working with them to keep their service active and 100% free from bandwidth caps and throttling. The latest FCC call to action falls in line with our organization’s goals as a 29-year private Internet company.
The Keep Americans Connected Pledge is available on the FCC’s website and reads:
Given the coronavirus pandemic and its impact on American society, GigabitNow pledges for the next 60 days to:
- not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic;
- waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic; and
- open its Wi-Fi hotspots to any American who needs them.
During this crisis, we continue to have regular availability to customer support and field service operations. Our field teams are taking the necessary precautions to limit in-person exposure to customers while completing their duties and following the recommend cleanliness measures to limit the spread of disease. Our 24/7 Network Operations Center continues to operate to ensure close monitoring nd quick reaction to any network issue. GigabitNow’s Internet services will continue to function as normal. Our team is ready and willing to help in any way we can to ensure our customer’s needs are met. Internet services are up and with the maximum throughput available to our customers.
About GigabitNow: GigabitNow delivers fast, reliable, and affordable fiber Internet to communities of all sizes, without bandwidth caps and free from privacy worries or service constraints. GigabitNow focuses on providing the very best Internet experience and genuine customer support to every customer. Offering custom solutions for the development, construction, operation, support, and delivery of community-based gigabit fiber internet networks, GigabitNow is an award-winning leader in custom FTTX solutions. GigabitNow is a division of IsoFusion (www.isofusion.com), one of the largest privately held full-service ISP and colocation providers in Washington state founded in 1991. Experience the Internet how it is meant to be. Learn more at http://www.gigabitnow.com.