General Terms of Use

Internet Network Terms and Conditions for the residents who subscribe to services located within the Hoosier Fiber Networks project cities in Indiana. Subscribing residents and users of Network, accepts and agrees to abide by these Terms of Use when accessing or using Internet Services from GigabitNow Indiana LLC (“GigabitNow”). GigabitNow provides its Internet Services subject to the subscriber’s compliance with the terms and conditions herein. Subscriber and users of Network hereby accepts and agrees to the following:

  1. Subscriber accepts all Acceptable Use and Privacy Policy conditions and acknowledges that any such violations may result in suspension or termination of services to Residence.
  2. Subscriber shall allow GigabitNow and its contractors to collect subscriber information (including name, address, phone, email, property information, certain technical and operational data, etc.) relevant to providing services and Help Desk Services to the Subscriber, subject to the GigabitNow Privacy Policy and the Terms of Service.
  3. Subscriber shall use only GigabitNow approved/provided ONT, or gateway equipment, to utilize the services. Subscriber shall reimburse GigabitNow on a time-and-materials basis for the cost to repair and/or replace equipment in the event of failure caused by Resident or Community.
  4. Pursuant to the Privacy Policy of GigabitNow below, Subscriber Network data will not be sold or provided to third parties other than as required by law or legal process.
  5. GigabitNow strongly recommends that the Subscriber install additional anti-virus software on personal computers and other network-connected devices for the purpose of detection, scanning, and removal of any new or pre-existing system viruses.
  6. Subscriber hereby accepts and agrees to the following:

    1. Subscriber shall allow GigabitNow, Hoosier Fiber Networks and their contractors reasonable access to Subscriber’s Property to lay conduit and fiber optic cable, and install, activate, and maintain the necessary hardware on the outside and inside of Subscriber’s home, using appropriate equipment and practices.
    2. Prior to installation, Subscriber shall notify GigabitNow of any known or suspected hazards on Subscriber’s Property (e.g. unmarked underground propane or diesel lines, sprinkler systems, drainage pipes) that might affect or obstruct the installation process;
    3. Subscriber shall register for automatic monthly payments for services billed at the 1st of every calendar month.
    4. Subscriber shall pay the associated cost for the service plan they select at the time of their order for the entirety of the term. Such prices being subject to change at the commencement of each new term. Promotional offers have additional terms as stated at the time of order. Taxes and third-party charges, if any, are not included in the prices and will be charged to Subscriber.
    5. Subscriber may be given, loaned, leased or sold GigabitNow equipment to utilize GigabitNow’s Services. The Subscriber is responsible for maintaining any equipment on its premises in good working condition. Subscriber shall reimburse GigabitNow on a time and materials basis for the cost to repair and/or replace such equipment in the event of (a) misuse, (b) failure to exercise reasonable care, (c) physical damage, (d) theft, or (e) other loss. Subscriber acknowledges and agrees that title to GigabitNow loaned or leased equipment is retained at all times by GigabitNow and Subscriber agrees to return such GigabitNow equipment within 7 days after the Service terminates or be liable for the purchase price thereof. GigabitNow may, at its option, repair or replace equipment it provides or sells if it malfunctions. GigabitNow provides no guarantees or warrantees for hardware and software products it provides beyond that offered by the manufacturer unless explicitly stated otherwise above. GigabitNow is not responsible for insuring, troubleshooting, diagnosing or repairing Subscriber provided/managed equipment.
    6. Subscriber is solely responsible for any costs, labor, and equipment associated with the set-up and proper operation of Subscriber’s individual personal telecommunications devices NOT required by the Services (i.e. the installation and operation of the fiber-optic conduit, cable and Gateway technology described below) and
    7. Subscriber acknowledges and agrees that some or all of the Services provided by GigabitNow under this Agreement will be delivered by Hoosier Fiber Networks and one or more third party contractors (“Contractor”), who will operate and manage the Hoosier Fiber Networks’ network and the associated Services provided to Subscriber.
    8. GigabitNow reserves the right to contact Customer via e-mail or any other means for matters pertaining to the Service or other services. GigabitNow reserves the right to share your information as needed to collect its billings from you for services. GigabitNow does not sell or provide Customers information to third parties other than as required of it by law or legal process. See GigabitNow’s Privacy Policy at www.gigabitnow.com/indiana/legal.
    9. Residential Service Plans are provided for the Subscriber’s residential use and for no other use. Residential Service Plans may not be used for commercial or other non-residential purposes. If GigabitNow determines that a Residential Service is being used for any commercial or other non-residential use, then GigabitNow may, in its sole discretion: (i) terminate the Service; (ii) determine that the Subscriber did not qualify for Residential Services and upgrade the Subscriber to an appropriate plan based on the Subscriber’s use and retroactively adjust the amounts the Subscriber was charged to reflect the revised plan; and/or (iii) maintain the Residential Service Plan but additionally charge the Subscriber’s excessive usage based on then current rates charged by GigabitNow. GigabitNow may make such determination based on the Subscriber’s usage patterns and other criteria determined by GigabitNow to differentiate between residential use and commercial or other non-residential use and the Subscriber shall pay the charges for the new business plan, even if the Subscriber did not have access to the full feature set of said plan.
    10. Business/Commercial Services. For business or commercial service, contact GigabitNow Subscriber service at 1-866-748-8066, or by submitting a request for more information to support@gigabitnow.com.
    11. Change in Service: New Features. If the Subscriber requests additional Services or features, then the Subscriber may do so by going to www.gigabitnow.com/indiana. GigabitNow will pro-rate the additional charges from the date of activation for the balance of the billing period.
    12. Service Limits. GigabitNow reserves the right to limit or block any usage of the Service as GigabitNow deems necessary to prevent harm to its network, fraud, or other abuse of the Services.
    13. You understand and acknowledge that you will not be able to use the Service under certain circumstances, including but not limited to the following: (i) if our network or facilities are not operating or (ii) if normal electrical power to the home networking equipment is interrupted and the equipment does not have a functioning battery backup. You also understand and acknowledge that you will not be able to use online features of the Service, where we make those features available, under certain circumstances including but not limited to the interruption of your Internet connection.
  7. Payment, Cancellations, and Ownership Change.

    1. Charges and payments are billed to and payable by Subscriber upon such time as the GigabitNow connection is ordered for installation pursuant to the terms and conditions of this Agreement (“Activation Date”).
    2. For Subscriber payment purposes, the initial term of this Agreement commences on the Activation Date. The Activation Date is the date upon which connectivity to the Internet is established. This agreement will automatically renew on a month-to-month basis, unless a written cancellation notice is received from Subscriber at least 30 days prior to the expiration of the then-current term by submitting a cancel request to Subscriber support via support@gigabitnow.com or by calling 1-866-748-8066.
    3. If Subscriber cancels or denies service prior to completion of the Activation Date the Subscriber is responsible for any and all charges incurred by GigabitNow or its Contractor(s) for installation labor, equipment and materials delivered.
    4. The Service is billed in full months and during each month, all normal charges will apply. The Subscriber is obligated to pay for a full month’s Service, even if notice of non-renewal is given by the Subscriber at the beginning of the month.
    5. If Subscriber requests to cancel the Agreement during its initial Agreement period, Subscriber will be obligated to submit payment for the remainder of the Agreement term. If Subscriber cancels the Agreement during a month-to-month renewal period, Subscriber will be obligated to pay for the then-current one-month term.
    6. Subscriber pays in advance for Services, monthly, via credit card or Electronic Funds Transfer, on the prescribed Billing Date. For all payments received more than 15 days after the Billing Date GigabitNow and/or its Contractor reserves the right to assess a $5 late fee, plus any incurred bank charge or fee. Subscriber’s failure to pay outstanding charges for more than 30 days after the Billing Date may result in suspension of Services, and an administrative fee for re-instatement of Services.
    7. GigabitNow will post all its charges to the Subscriber’s account maintained on GigabitNow’s website, (www.gigabitnow.com/indiana), from time to time. It is the Subscriber’s duty and responsibility to review the Subscriber’s account from time to time and to verify that all charges to the Subscriber’s account are accurate and correct. The Subscriber agrees that all charges are due upon posting to the Subscriber’s account.
    8. The Subscriber will pay all applicable federal, state, municipal, local, or other governmental sales, use, excise, value-added, personal property, public utility or other taxes, tariffs, access fees or other fees or charges now in force or enacted in the future, that arise from or as a result of, the Service (collectively, “Taxes”). Taxes are in addition to charges for Services, and Taxes are due for any period of time while the Term is or was in effect, even if GigabitNow fails to accurately or correctly bill the Subscriber. If the Subscriber claims to be exempt from payment of any Taxes, the Subscriber must provide with proof of such exemption acceptable to GigabitNow and GigabitNow will continue to collect Taxes from the Subscriber until such exemption is established to GigabitNow’s satisfaction.
    9. If a GigabitNow or Contractor technician is dispatched at the request of Subscriber, Subscriber will be billed for services provided at the standard rates of GigabitNow. If GigabitNow or its Contractor determines that the problem was the responsibility of GigabitNow or an associated third party, service charges will be waived.
    10. This Agreement is personal to Subscriber and is not transferable.
    11. GigabitNow reserves the right to terminate or discontinue the Service at any time, for any reason or for no reason, in GigabitNow’s sole and absolute discretion. If GigabitNow discontinues or terminates the Service without fault of the Subscriber, the Subscriber will only be responsible for charges accrued while the Service was in effect and the Subscriber will be entitled to a credit for the unused portion of the final month’s charges. If GigabitNow terminates the Service due to the Subscriber’s breach of any provision of this Agreement, then the Subscriber will pay all usage charges and applicable termination fees and will not be entitled to a credit for the unused portion of the final month’s charges.
    12. GigabitNow reserves the right to suspend the Service, in whole or in part, including any features, at any time in GigabitNow’s sole and absolute discretion. If GigabitNow determines that the suspension of the Service is without fault of the Subscriber, then the Subscriber will receive a credit of the monthly charges for each day the Service was not in effect.
  8. Cautions and Liability:

    1. It is the sole responsibility of the Subscriber to back up all personal data, as GigabitNow does not.
    2. GigabitNow strongly recommends that the Subscriber install additional anti-virus software on personal computers and other network- connected devices for the purpose of detection, scanning, and removal of any new or pre-existing system viruses.
    3. All Services offered pursuant to this Agreement are subject to the Terms of Service posted on GigabitNow website ( www.gigabitnow.com/indiana/legal), as updated from time to time. It is Subscriber’s responsibility to review the Terms of Service periodically to be informed of their content.
    4. GigabitNow provide the Services “as is” and without any warranty, express, implied or statutory, unless expressly set forth in this Agreement. GigabitNow shall not be liable under any circumstances to Subscriber or any third party for any incidental, special, punitive, or consequential damages of any nature whatsoever, including but not limited to lost data or lost profits or revenues, regardless of the foreseeability thereof, occasioned by the actions of GigabitNow or its Contractor(s), or their inability to perform their obligations hereunder, or arising from software or hardware malfunctions.
    5. Subscriber hereby agrees to indemnify and hold harmless GigabitNow and its Contractor(s), their directors, officers, officials, employees, agents, committees, and volunteers from any and all liability, claims, injuries, damages, losses, suits, or demands whatsoever against any of them arising out of or in connection with the Services delivered to the Property pursuant to this Agreement and for which GigabitNow or its contractors are not negligent or otherwise solely responsible.
  9. Service Interruptions and Legal Action:

    1. In the event of a Service interruption, GigabitNow or its Contractor may provide a credit on the Subscriber’s account. GigabitNow’s Internet service has historically been extremely reliable. In the event of a Service interruption for a full calendar day, GigabitNow will provide an additional day of Service at the end of the stated term for each day Subscriber experiences this problem. This is the sole remedy available to Subscriber for Service disputes and will be granted solely by GigabitNow. A “Service interruption” for this purpose does not include periods when all or part of the network is unavailable due to (i) scheduled network normal maintenance (with at least 24 hours advance notice to Subscriber), (ii) failure or malfunction of equipment, applications or systems not owned or not controlled by GigabitNow or its 3rd party providers, (iii) malfunction or inappropriate engineering of Subscriber’s network, applications, equipment, or facilities, (iv) negligence and acts or omissions of Subscriber, Subscriber’s Subscriber, employees, contractors or agents or its end users, or (v) circumstances or causes beyond the control of GigabitNow or its third party providers, including but not limited to fire, flood, severe storms, earthquake, volcanic eruption, pandemic, or acts of war or terrorism. Subscriber must give GigabitNow notice of any such Service interruption or claim for Service credits within 30 days of the event related to the claim. Unless the Service interruption is caused by failure of GigabitNow’s internal system, no credit can be issued for the time prior to the Subscriber giving GigabitNow notice of the problem.
    2. Failures of Service by the local exchange or the interexchange carrier, or other third party, or by strikes, labor disturbances, Acts of God, failure to secure a Communications/Data Easement, or any event or force of nature which prevents commencement of the Service or continuation of the Service shall give both GigabitNow and the Subscriber the right to terminate this Agreement without penalty, provided 10 days written notice is first given and the problem is not cured.
    3. In the event of any suit or other legal action arising from or relating to this Agreement, the laws of the State of Indiana shall apply. Venue shall be in the Superior Court of Monroe County, Indiana. The prevailing party shall be entitled to recover all of its reasonable and necessary costs and expenses, including such sum as the Court may judge reasonable for attorney fees, including fees upon appeal of any judgment or ruling.
    4. GigabitNow shall not be liable under any circumstances to the subscriber or any third party for any incidental, special, punitive or consequential damages of any nature whatsoever, including but not limited to lost data or lost profits or revenues, regardless of the foreseeability thereof, occasioned by GigabitNow’s actions or inability to perform its obligations hereunder or arising from software or hardware malfunctions. In no event shall GigabitNow’s aggregate liability to a subscriber under the agreement or other contract, for indemnity, contribution, breach of statutory duty, contract claims, negligence, strict liability or other theory or tort, exceed $200. The existence of one or more claims shall not enlarge this limitation. GigabitNow shall have no liability for incidental, special punitive or consequential damages (including lost data or applications or lost profits or revenue) caused primarily by a 3rd party telecom connectivity provider(s), although a service credit may be available.
    5. Each party shall be indemnified and held harmless by the other against claims of any third party for damages, losses, or injuries arising out of the negligent or willful act or omission of the other party or its agents, servants, employees, contractors or representatives. If you use GigabitNow broadband or wireless internet service for voice services provided by another company, you realize that GigabitNow does not provide 911 or E911 emergency phone services; those must come from your phone service provider. GigabitNow will not be responsible for any personal injury or death related to 911 or E911 failures.
    6. The Subscriber may not assign this Agreement or any rights hereunder. GigabitNow may assign this Agreement or any rights hereunder at any time to any party, as GigabitNow shall determine in its sole discretion and without giving prior notice
    7. All notices required to be in writing hereunder shall be deemed given when received by a party by email, facsimile, courier service, or mail. All notices shall be directed to the signatories at indiana@gigabitnow.com.
    8. The Subscriber signifies its irrevocable acceptance of the terms of service in this Agreement (the “Terms of Service”) upon the earlier of: (i) clicking on the “Submit Order” button during the online order process; (ii) by using the Service; or (iii) activating Subscriber’s account. If the Subscriber does not agree to be bound by these Terms of Service, then Subscriber should not take any of the foregoing actions described in (i) through (iii), and Subscriber should not use the Service. Subscriber is not authorized to use the Service without agreeing to be bound by these Terms of Service. Subscriber is responsible for ensuring that all use of the Service is in accordance with these Terms. Subscriber shall ensure that anyone who uses the Service abides by the Terms of Service. Subscriber shall indemnify and hold GigabitNow harmless for any violation of these Terms of Service by any person using the Service provided to Subscriber, with or without Subscriber’s consent or knowledge.

Acceptable Use Policy

System abuse is strictly prohibited. The Subscriber and users of Network agree to abide by this Acceptable Use Policy. GigabitNow may terminate or modify service immediately and may bill for any resulting support charges if the Subscriber or its users engages in system abuse. GigabitNow is dedicated to maintaining an open and equal Internet free from corporate interference, as well as personal Internet privacy, with or without governmental regulation. Actions that constitute system abuse include, but are not limited to:

  1. Attempting to circumvent user authentication or security of any host, network, or account on GigabitNow systems or those of its Internet service partners, or the Internet at large (“cracking”).
  2. Attempting, in any way, to interfere with or deny service to any user or any host on the Internet.
  3. Engaging in harassment, whether through language, frequency, or size of messages.
  4. Intentional transmission of any virus, “worm”, “Trojan horse” or similar software which is destructive to personal computers, servers or computer systems.
  5. GigabitNow does not authorize the use of any device on the Subscriber Network to accept, transmit or distribute unsolicited bulk email sent from the Internet to its Subscribers. GigabitNow does not authorize the harvesting or collection of screen names from its equipment or Subscribers or its internet partners for the purpose of sending unsolicited bulk email. Unauthorized use of the GigabitNow system or that of its Internet partners in connection with the transmission of unsolicited bulk email or counterfeit or misleading email may result in substantial civil penalties against the sender, including those provided by the Indiana anti-spam law (Indiana Code sections IC 24-5-22-1 to IC 24-5-22-10), and the State of Washington Commercial Electronic Mail Act (Wash. Rev. Code Chapter 19.190 et seq.), and the federal Computer Fraud and Abuse Act (18 U.S.C. sections 1030 et seq.).
  6. The creation of private server farms, server hosting, or web hosting, on the Network for commercial or private purposes is not authorized by GigabitNow and will be denied service.
  7. Automated or manual generation of network traffic to simulate hits to blogs or other websites for reasons other than the good-faith intention of an Internet user to visit a Web site to purchase goods or services or to obtain information, or with the intent to promote an unrelated web site. Examples: Click Fraud, Referrer Log Spamming, Web-based comment spam.
  8. Damage to any equipment in the Subscriber’s possession, which is owned by GigabitNow, will void the warranty on that piece of equipment and the Subscriber will be responsible for paying for any resulting repairs or replacements.

Privacy Policy

This Privacy Policy covers how GigabitNow treats personal information that GigabitNow collects, receives, and maintains, including information related to the Subscriber’s use of GigabitNow websites and services. “Personal information” is information about Network users that is personally identifiable such as: name, address, and other information that is not otherwise publicly available. Our collection, transmission, and storage of this information are necessary to render our services to you.

  1. GigabitNow collects personal information when a Subscriber, Resident, or user visits or uses GigabitNow websites and services, and when visiting the websites of, or contacting GigabitNow. Subscriber use of GigabitNow services or support, may require that we ask for information such as name, email address, address of a Resident.
  2. GigabitNow collects information about the Subscriber and Network user transactions with GigabitNow servers, automatically receiving and recording information from a user’s browser, including IP address, GigabitNow cookie information, and website pages visited.
  3. The Account Information is provided by the Subscriber during the sign up process and may be later updated by the Subscriber by logging into the Subscriber’s account and going to “Account Information”. The Subscriber is responsible for safekeeping of the Subscriber’s login name, password and other information. The Subscriber is solely responsible for all information entered into and set forth in the Account Information, even if such information was provided by unauthorized persons. The Subscriber must notify GigabitNow immediately if the Subscriber has reason to know or believes that the Subscriber’s Account Information, login or password has been compromised or accessed by unauthorized persons. If subscriber chooses to add a GigabitNow Wi-Fi router service option, GigabitNow technicians will have limited access to the subscriber’s SSID information. While providing this service, GigabitNow support technicians will have access to subscriber’s Wi-Fi SSID and password while making enhancements, tuning coverage, and conducting changes.
  4. GigabitNow will use the email address of Subscriber for notification of billing actions, service requests, support, and relationship messages. Subscriber is responsible for ensuring the email address with GigabitNow is available for receipt of electronic messages. Relationship messages (such as newsletters) will be sent either to the email address or physical address of Subscriber. Subscriber can request to “opt out” of relationship messages.
  5. GigabitNow uses personal information for the following general purposes: to fulfill requests for services, improve Network services, contact you, provide technical support, provide anonymous reporting for purposes related to providing you Network services, and to customize Network content you see.
  6. GigabitNow and its business partners needed to offer and provide services. GigabitNow’s business partners operate under confidentiality agreements that limit their use of personal information on terms identical to those enumerated in this Privacy Policy. These partner companies do not have any independent right to use or further share this information, except as provided in this Privacy Policy.
  7. GigabitNow may set and access cookies on Network user’s devices.
  8. GigabitNow undertakes physical, electronic, and procedural safeguards that comply with federal regulations to protect personal information. We limit access to personal information to GigabitNow and business partner employees who we believe reasonably need to come into contact with that information to provide Network services, or to prevent violations of GigabitNow’s Terms of Service, or who otherwise need that information in order to do their jobs.
  9. Except as described above, GigabitNow considers and treats personal information as confidential, and does not rent, sell, or share personal information with nonaffiliated companies or unrelated third parties. However, GigabitNow may disclose personal information to third parties:

    1. as needed to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims; and
    2. when we believe it is necessary to share personal information in order to investigate, prevent, or take action regarding suspected illegal activities, fraud, or potential threats to the physical safety of any person, or as otherwise required by law or law enforcement agencies or for the purpose of national security; and
    3. if GigabitNow is acquired by or merged with another company, or if your service account with GigabitNow is sold or transferred to another company; and
    4. upon your prior written permission.
  10. The GigabitNow and affiliated websites contain links to other third-party websites. Please be aware that GigabitNow is not responsible for the privacy practices of such other websites and companies. This Privacy Policy applies solely to your personal information collected and maintained by GigabitNow. It does not apply to the practices of companies that GigabitNow does not own or control, or to people that GigabitNow does not employ or manage.
  11. Use of GigabitNow Network sites and services following GigabitNow’s publication of any changes to this Privacy Policy will constitute your acceptance of such changes. If the Subscriber or its Residents do not agree to any such changes, please do not use any GigabitNow sites or services.

FCC Opt-Out Plan for (Customer Proprietary Network Information), CPNI

Your Subscriber Proprietary Network Information Rights

In the normal course of providing your telephone service,

GigabitNow maintains certain information about your account. This information, when matched to your name, address and calling or originating billing telephone number, is known as your Subscriber specific “Subscriber Proprietary Network information,” or CPNI for short. Examples include the type of line you have, service features like Touch tone and Caller ID, class of service, telephone charges, long-distance and local service billing records, directory assistance charges, and historical call records and patterns. CPNI does not include things like Subscriber name, address, or telephone number; aggregate information or data that is not specific to a single Subscriber; Subscriber premises equipment; and Internet access service. Under federal law, GigabitNow has a duty to protect your CPNI from unauthorized access or disclosure.

Currently, GigabitNow does not utilize CPNI to market additional services, nor do we sell Subscriber information to any third party. However, the Federal Communications Commission has adopted rules stating that GigabitNow may not use your CPNI to market certain telecommunications related services or features to you if you have requested that the CPNI be considered “restricted/opt-out” for this purpose. If you wish to have your CPNI “restricted/opt-out,” call the GigabitNow office at 1-866-748-8066 during our normal business hours. Tell us that you wish to restrict our use of your Subscriber information. The restriction will remain in effect until you notify us otherwise. Please note that restricting your CPNI will not eliminate all of our marketing contacts with you. You could still receive marketing contacts from us that are not based on your CPNI. Also, we are permitted to use your CPNI to contact you about additional local telephone and other services when we already provide you that same type service.

Finally, even if your CPNI is restricted, we may still use it to market any other telecommunications services or features with your permission if you contact us and ask about them. If you choose not to “restrict/opt-out” then GigabitNow is presumed to have permission, 30-days after you receive this notification, to use CPNI to market services until such time as you withdraw that permission. You may withdraw your permission at any time by contacting GigabitNow at 1-866-748-8066.

Anyone who believes there is a violation of these Terms of Service or has questions or concerns regarding them should direct that information to support@gigabitnow.com.