Frequently Asked Questions

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What is GigabitNow Simi Valley?

A privately funded project to deliver fiber optic Internet to the city of Simi Valley.

What approvals are there for the fiber network?

SiFi Networks has full blessing, and permits, of the city of Simi Valley and Public Works department.

Are taxpayer dollars paying for this?

No, this is a privately funded project with no tax dollars used.

Who is GigabitNow?

GigabitNow brings over 33 years of Internet connectivity and customer focused experience to Simi Valley. GigabitNow designs, constructs, and operates custom fiber to the home community networks. SiFi Networks felt it was important to bring the best possible Internet service provider to the city of Simi Valley, and GigabitNow is that provider. In addition to providing turnkey solutions for the design, construction, operation and support of gigabit fiber to the networks, GigabitNow’s parent company IsoFusion provides full-service business and enterprise Internet, colocation, cloud services and more. We are truly one company to deal with that takes care of everything.

Who is IsoFusion?

IsoFusion is the company behind GigabitNow. A regional ISP with over 30 years of experience in Internet connectivity and an amazing range of IT solutions and expertise including, server colocation and custom data center solutions, business connectivity services fiber and ethernet connections, private and hybrid cloud, network design and cabling installation and live 24/7 systems monitoring and maintenance.

Who is SiFi Networks?

SiFi Networks is an international fiber optic network developer, who pride themselves on innovative construction methods, financial modelling and collaboration. SiFi Networks funds, builds and operates community wide state of the art fiber optic networks known as FiberCities. These networks enable service providers to deliver next generation applications including superfast Internet, video and phone through the United States and Europe. SiFi Networks has partnered with established and award-winning firms who have unparalleled experience within the construction and operation of FTTx projects.

Who is Butler?

Butler is a pioneer and leading provider of outsourced field operations, customer support, and business process solutions in the Telecommunications space. Butler will be completing the installations of in-home services in Simi Valley as part of the GigabitNow Simi Valley team.

How is the fiber project being built?

The Simi Valley Fiber network is being built using technology called microtrenching, the fiber optic cables are being installed from the community infrastructure into client’s homes. Microtrenching is a really fast and efficient way of installing fiber with little disruption.

Are you building on my property?

The GigabitNow Simi Valley network is being constructed on properties with established easements and on the side of city streets. No building will take place on residential property unless you order service.

How loud will construction be?

The equipment operates at less than 80 db. That’s quieter than normal vehicle traffic traveling on the road.

I don’t own a computer. Do I have to sign up for GigabitNow fiber optic Internet?

The GigabitNow Simi Valley Network works for more than just computers. It gives you the amazing capability to stream tv, movies and music, surf the Internet using any smart device, and utilize home automation devices that make life easier and more organized. It is a state-of-the-art network for delivering data, voice, and other advanced communications services.

What is GigabitNow Simi Valley fiber optic Internet?

GigabitNow fiber technology offers fast, reliable Internet connectivity to residential and business customers. Unlike cable Internet, our connection does not limit you. There is no boosting, no throttling, no bandwidth caps on speed, sites you visit, or protocols used by your connection — just fast fiber Internet! Fiber technology is state-of-the-art and can scale to higher speeds allowing for more capabilities. Letting you do more and do it faster! Fiber Internet allows for better telecommuting, business startups, health services and educational learning.

What is symmetrical Internet?

A symmetrical connection is a 350 Mbps/350 Mbps Internet connection, which means you get 350 Mbps download AND upload speeds. Most Internet service providers, like the telecommunication companies, deliver asymmetrical Internet. They throttle upload speeds, slowing outgoing traffic to only a small percentage of your download speed. You may be able to download movies at 100 Mbps, but your cloud backups can only go to 10 Mbps. GigabitNow customers receive symmetrical Internet speeds. So, instead of other companies, providing 50 Mbps down and 10 Mbps up, we provide the same speeds up and down.

Will there be monitoring devices or smart meters installed?

The modem device is the only powered piece of equipment that will be installed on your property. The city of Simi Valley is using the network for some Smart City technologies but nothing is planned at residential locations at this time.

Isn’t Wireless the latest technology? Why wouldn’t we use wireless?

Wireless and fiber are both fast evolving, popular technologies for distributing broadband. Fiber, however, has many advantages over wireless. Fiber can be routed to guarantee service at every home and business. Fiber is laid in-ground and is the most future-proof solution with a capacity well in excess of current and anticipated demand.

Who is responsible for repairing and maintaining the fiber?

It is the responsibility of SiFi Networks to maintain and repair the fiber optic cable to the property line to each residence. However, if the cable is damaged on the homeowner’s property, then the homeowner is responsible for promptly paying for the cost of such repair by GigabitNow Simi Valley unless the damage to the cable is on the homeowner’s property was due to negligence or willful misconduct of GigabitNow Simi Valley.

Does GigabitNow use laser light?

Yes, GigabitNow uses Laser light to transmit data. If you are required to move or troubleshoot with the gateway device, please be aware of the presence of laser light. If you look directly into the laser light it can cause serious eye damage. If you see that the fiber is not connected and you observe the presence of laser light, contact GigabitNow immediately.

Warning: The fiber cable is extremely fragile, please do not attempt to touch or remove this cable. Repairs for any damage to this cable will be billed to the homeowner.

My Wi-Fi isn’t working or is working slow, what do I do?

Please reach out to our support team. Unless you decide to use your own wireless equipment, every GigabitNow connection includes wireless built into our Core Fiber routers. We can review the trouble you are having and work to correct it. We can remotely customize the wireless settings to work for the layout and devices in your home if you choose our optional Wi-Fi Plus plan. Our Wi-Fi Plus plan offers the latest Wi-Fi technology and allows our support to ensure your wireless is always at optimum levels.

I missed my scheduled appointment with the installer. Am I subject to a missed appointment fee?

Yes. A missed appointment fee may be applied and will be billed by GigabitNow directly to you.

What can I do with my fiber Internet connection?

Aside from using the Internet for browsing and communicating like never before, there are a number of services you can use with your GigabitNow Internet connection. Video conferencing for work and school is simple, clear, and easy. Online gaming and online communication will work without lag or issues. Streaming television and online content is amazing and fast. You can learn more on what you can do from our Streaming Devices and Services page.

What is “Ethical Personal Data Privacy”?

Ethical Personal Data Privacy is GigabitNow’s position on your rights as a customer and your Internet connection. GigabitNow has always worked and will continue to work to keep our network free arbitrary constraints and will keep your data and usage habits private. We will never sell or share your personal information, data usage, or impose limits on you as a customer. We continually work to find more and better ways to connect our customers to the content they want. The Internet was designed to be free and open, not controlled by monopolistic gatekeepers.

What is “net neutrality”?

Net neutrality regulations were enacted to protect the public access to an open and fair Internet. The protections made it illegal for Internet Service Providers (ISP) to put “throttles” on certain websites (make them faster or slower), or make the public pay more to access non-preferred websites. Those protections were recently repealed by the federal government. You can read more about our position on the IsoFusion Blog.

Why is net neutrality important?

Net neutrality is important because it helps keep the Internet open and equal — you could view what you want, when you want, on any provider (Netflix, Showtime, Hulu, etc.) you prefer. Without net neutrality, Internet content providers could legally become “gatekeepers” choosing to speed or slow certain content, or charging fees for access.

What is really going on with “net neutrality”?

This is largely a battle between large Internet content providers such as Spectrum, AT&T, Verizon and others. Some, but not all, of these companies don’t want to be regulated by the government. Many have publicly stated that there are no plans to change existing public access policies to the Internet, but to some providers the regulations were restrictive. However, without the net neutrality regulations in place, no one really knows what these large content providers might do in the future.

How does this affect GigabitNow Simi Valley?

This does not affect GigabitNow Simi Valley. We do not generate Internet content — we are only providing the mechanism through which the Internet is provided to subscribers. In doing so, GigabitNow is dedicated to the goal of providing the benefits of an open Internet to everyone while keeping the Internet free from corporate interference. More details regarding privacy and neutrality policies of our ISP can be found on the IsoFusion Blog. We urge all GigabitNow Simi Valley subscribers to read this statement.

Should I use a surge protector with my gateway?

We strongly recommend the use of a surge protector with any expensive electronics that you may own, including your gateway. A surge protector will help protect the gateway and extend its service life span.

I’m pre-registered, what’s next?

Next step, you will receive a reminder from GigabitNow to setup your account and payment method along with receiving details on your selected speed plan, additional equipment and optional services.

Who will answer my technical support questions?

GigabitNow Technical Support Staff (1-866-590-0956 or

Can I sign-up for residential service now?

You can save your place in-line now so that you can be the first in your neighborhood to receive fast fiber optic Internet service from GigabitNow. You can sign-up for residential fiber Internet and telephone by visiting the order page. Service activation will start early 2024.


What are GigabitNow Internet Service speeds?

GigabitNow fiber services are like nothing you have used before. They are reliable, fast and affordable. We offer 350 Mbps, 1.5 Gbps, 2.5 Gbps, and 5 Gbps fiber service speed connections with no bandwidth throttling or limits on the data you transmit each month.

What equipment will be installed in my residence?

SiFi Networks technicians will be installing an Optical Network Terminal (ONT) on the outside of your home that will connect your home to GigabitNow’s fiber optic Internet. An ONT is used to separate the line of fiber from the exterior of the home and the interior of the home. It is an unpowered box mounted on an exterior wall of the home. The drop fiber runs from the street to the ONT. A shorter fiber cable runs from the ONT, penetrates the house exterior and connects to the fiber gateway on the house interior.

What are options for the router device?

All of our Internet services come with our core fiber gateway providing reliable, fast connectivity and fast Core Router (Wi-Fi 6) to make sure all your devices are connected for free. Subscribers can choose to add our optional Wi-Fi Plus service, which includes a Gigabit Wi-Fi Plus router and our GigabitNow mobile app. Read More About Device Options

Where will fiber be connected to my home?

Typically the fiber will be installed on the closest external wall of the front of the home, on the opposite side from power, water, electricity lines.

Does the fiber split when in the home?

We do not need to splice the fiber when it’s in the home. The fiber is connected and secured in the gateway device.

Do I own the Internet gateway installed in my home or business?

No. GigabitNow owns the equipment utilized to deliver your service. You are responsible for maintaining any equipment while in your possession and keeping it in good working condition. You may be asked to pay for the equipment or replacement in the event of misuse, physical damage, theft, or other conditions outlined in the terms of service. We ask that you return GigabitNow equipment within seven days if you cancel service, or you will be liable for the purchase price.

How long will it take before I see my new speed plan if I upgrade?

Not long at all. The entire process can take anywhere from 5 to 10 minutes, but is usually less than a few minutes.

Will changing my plan change my billing date?

No, your billing date will remain the same.

What if I change my plan in the middle (or some portion) of the month?

Your bill will be automatically pro-rated based on when you sign up for the service.

If I switch plans to another speed and decide I don’t need it; can I switch back to the original plan anytime I want?

If you feel the need to change your speed you can do so online through My Account. GigabitNow allows you to change your speed plan once a month. For example, if you upgrade your service plan on June 1st and decide to downgrade back to original, you will not be able to do so until July 1st.

Does upgrading my Internet speed require a technician to visit my home or additional equipment?

Upgrading is easy and only takes a few minutes to complete. No service trip or new equipment is needed. To change your Internet speed, you can do so online through My Account.

What if my Internet does not seem faster after I upgraded the speed?

There are a number of factors that can contribute to the degraded Internet speeds — from your personal network equipment to using your Internet via Wi-Fi. We recommend connecting directly to your GigabitNow Simi Valley gateway via an ethernet cable to verify your connection’s speed. If you continue to encounter slow speeds please reach out to our customer service team at any time and we would be happy to assist you on correcting the issue. We are available 24/7 at 1-866-590-0956, or by email at

Do I need a fiber extension?

During the pre-in-home installation a Butler technician will discuss with you the need for a fiber extension and your options.

Is the device installation in the home?

The gateway is installed in interior of each home. The location will vary based on the install path.

SiFi Networks technicians will be installing an Optical Network Terminal (ONT) on the outside of your home that will connect your home to GigabitNow’s fiber optic Internet. An ONT is used to separate the line of fiber from the exterior of the home and the interior of the home. It is an unpowered box mounted on an exterior wall of the home. The drop fiber runs from the street to the ONT. A shorter fiber cable runs from the ONT, penetrates the house exterior and connects to the fiber gateway on the house interior.

I am a renter or tenant in an apartment, duplex, multi-family or senior living property, can I get GigabitNow fiber Internet?

You can order GigabitNow fiber Internet service at any time to hold your spot in line. In order to connect your home to the new fiber network being built exclusively for the city of Simi Valley, GigabitNow will need to gain access to your building. You can help us by downloading our Multi-Family Property Info Sheet and sharing it with your property owner or manager. Express your interest to the property owner or manager and encourage them to contact us. Learn more about bringing GigabitNow fiber Internet to your building.

I live in an HOA (Home Owners Association), can I get GigabitNow fiber Internet?

You can order GigabitNow fiber Internet service at any time to hold your spot in line. In order to connect your home to the new fiber network being built exclusively for the city of Simi Valley, GigabitNow will need your HOA Board to allow us access to your community. You can help us by downloading this Homeowners Association Info Sheet and sharing it with your HOA’s Board members. Express your interest to the Board and encourage them to contact us. Learn more about bringing GigabitNow fiber Internet to your HOA.

Are there business service features?

GigabitNow offers a number of custom fiber Internet services to businesses. In addition to connectivity, we offer a variety of custom hosting, data center and cloud services all customized to your business needs. Our Internet services include:

  • For small business we offer 1 Gbps service.
  • Enterprise business connectivity solutions from 100 Mbps to 10 Gbps.
  • Remarkable collection of business solutions including but not limited to: SD-WAN, private cloud, multi-tenant data centers, and end-to-end IT consulting.

Can I sign-up for business service now?

Yes, we offer small business 1 Gbps Internet for just $99 a month. To sign-up for business service, please call 1-866-590-0956 to speak with a business Internet consultant or email

Is installation included in my plan price for Internet?

Yes. All residential Internet plans include the price for installation. Business installations are not considered standard and require a site survey to determine cost. If you want to add additional wiring from your Internet gateway to other rooms in your home, or want the home gateway installed in a location beyond the original install point, you can choose for a custom installation. You can review custom wiring and installation options.

How long will installation to my home or business take?

For a customer who requested a default installation, the process will be easy. SiFi Networks will call the customer prior to their appointment to review their order and go over what to expect during installation. In some cases, installation may take multiple visits to complete depending on your installation location. Once you have been fully installed, the SiFi Networks technician will confirm your Internet speeds and activate your service. Your home or business will now be connected to the fastest fiber optic Internet in Simi Valley!

Wi-Fi Plus

How do I setup my Wi-Fi connection with the GigabitNow App?

Learn how to set up your Wi-Fi connection on the GigabitNow App by checking out the helpful video tutorial.

How do I get started with the GigabitNow App?

Become acquainted with your new GigabitNow App. Learn how to use the dashboard from your new GigabitNow App by checking out the helpful video tutorial.

On the GigabitNow App what are People, Places and Things and how do I use these?

People, Places and Things are the heart of your home. The GigabitNow App allows you to tailor your connected experience and quickly navigate to important settings of your Wi-Fi through these three tabs. Learn how to use People, Places and Things tabs by checking out the helpful video tutorials.

How do I connect a wired device into the Wi-Fi 6 Fiber Gateway Plus?

Learn how to properly connect a wired device into your Wi-Fi 6 Fiber Gateway Plus by checking out the helpful video tutorial.

How do I change the network name and password on the GigabitNow App?

Learn how to change the network name and password of your Wi-Fi connection through the GigabitNow App by checking out the helpful video tutorial.

How do I set up my Alexa device with the GigabitNow App?

It’s easy! Lean how to set up Alexa with your new GigabitNow App by checking out the helpful video tutorial.

How do I view my network usage on the GigabitNow App?

Learn how to use your network usage with your new GigabitNow App by checking out the helpful video tutorial.

How do I enable and disable applications using the GigabitNow App?

Learn how to enable and disable application on the GigabitNow App by checking out the helpful video tutorial.

How do I set up enhanced parental control profiles using the GigabitNow App?

Learn how to set up enhanced parental control profiles on the GigabitNow App by checking out the helpful video tutorial.

How do I set up a guest network using the GigabitNow App?

Learn how to set up your guest network on the GigabitNow App by checking out the helpful video tutorial.

How do I perform a bandwidth test using the GigabitNow App?

Learn how to perform a bandwidth test using the GigabitNow App by checking out the helpful video tutorial.

How do I learn about the connected devices in my network using the GigabitNow App?

Learn more about the connected devices in your network using the GigabitNow App by checking out the helpful video tutorial.

How do I set up parental controls using the GigabitNow App?

Learn how you can set up parental controls on your home network using the GigabitNow App by checking out the helpful video tutorial.

How do I adjust passwords to alerts in the GigabitNow App?

Get acquainted with the Settings menu in the GigabitNow App by checking out the helpful video tutorial.


What makes GigabitNow Telephone Service different than other phone providers?

GigabitNow Telephone Service has the newest calling features that are professional grade with the clarity and reliability at a fraction of the cost and without all the hassle and extra charges common with other providers.

What are the residential service offerings?

Residential telephone service includes many new calling features such as call forwarding, voicemail to email, and toll-free calling in the continental US and Canada (Excludes Alaska and Puerto Rico). Read More

What is the length of contract for service?

GigabitNow Telephone is a month-to-month service without a long-term contract. You can cancel anytime.

Can I use my existing phones?

Yes, we recommend using a cordless phone system with the main base station plugged into your analog telephone adapter (ATA). This will allow for additional cordless phone stations to be placed through your home for ease of use.

Can I keep my existing phone number?

In most cases you can keep your existing phone number. You will need to complete a request to transfer your existing number to your GigabitNow Telephone service. There is a one-time fee for the transfer of the number. You will be assigned a temporary number for the time it takes to get your existing number transferred. Transfer time depends on the detailed information in the form that you submit and how quickly your existing carrier completes the release of that number. Some regions in the United States have their numbers “locked” by the current phone service provider. These areas are limited but do exist and limit transfer options. If this is the case your number may not be able to be transferred to GigabitNow Telephone. Check with your current provider to determine if this is the case.

How are calls rounded for long distance charges?

All calls are rounded to the nearest six second increment. This includes all US 48, Canada, and toll-free calls. International destinations are rounded in thirty-second increments, or full minute intervals depending upon that country’s policies.

Will GigabitNow Telephone work with my home’s security system?

Home security systems are complex and may have problems working with a variety of alternative telephone systems. GigabitNow is a VoIP based service and these systems typically need a classic physical telephone line to function as expected. Please check with your security system provider for details on what needs to be in place when you activate GigabitNow Telephone to ensure your security system is not impacted.

How many numbers can I have for my home?

GigabitNow Telephone subscribers can have as many additional phone numbers as they desire. You can add phone numbers to your service via the online signup pages. However, there is a limitation on the number of lines, or separate connections, an ATA can support.

Can I go back to another provider if I don’t like GigabitNow telephone?

Yes, however, there may be delays in moving to another service provider if you wish to transport your phone number. In addition, your internal wiring may have been altered if you opted for professional setup and may require your new provider to make a service call to your home to reactivate your service.

What is VoIP?

VoIP stands for Voice Over Internet Protocol. This is the process of using the Internet to transmit and receive telephone calls. Unlike traditional phone service that uses a central office, telephone poles and actual wires dedicated to your home or business telephone service. VoIP runs over the Internet. VoIP utilizes your internal network and not telephone lines.

How do I check my Voicemail?

From anywhere, you can access your voicemail remotely just call your 10-digit phone number, press #, enter the 4-digit PIN, and then press 1. In addition, you can login to your online control panel and check via the Internet where you can configure your Voicemail to be emailed to you.

How do I change the number of rings before going to Voicemail?

From the online control panel, select ‘Call Handling’ then select ‘Scheduling’. You are then able to set the seconds before a call goes to Voicemail. There are advanced configuration options available under ‘Call Screening’.

How do I use the service features?

Please refer to for detailed instructions on how to use each service feature.

Some of the GigabitNow Voice features don’t work for me, why?

Some of GigabitNow’s Telephone service with more advanced features require compatible phones in the home. Your phone equipment may not be compatible with the service in question. Check your phone manufacturer to see if the feature you want to use will work with your equipment.

Will my phone work during a power outage?

Your service depends on power to your home gateway. If power is off to that unit your phone service will not work. If your home does not have power it is likely your GigabitNow gateway does not either and you would be without phone service. This will also disable 911 calling. There are battery backup units available for your GigabitNow Telephone gateway that can be purchased and installed to help in the case of a short disruption of power. Please contact customer service if you interested in this option at

Can I dial 911?

Yes, you can dial 911. The information that the 911 operators receive is what you have provided for us to configure on your service. If you need to change this information, contact GigabitNow Support. If power is out in your home and your gateway is off, the phone service will not work for 911. For more information on 911 service conditions and related information please review the 911 section in the GigabitNow Telephone Terms and Conditions.

How does 911 know where I am?

In order for your 911/E911 calls to be properly directed to emergency services, GigabitNow Simi Valley Telephone must have your correct premises address. This is the address you entered at the time of order for your 911 emergency address. If you move the service to a different address with GigabitNow Simi Valley Telephone’s approval, 911/E911 calls may be directed to the wrong emergency authority, may transmit the wrong address, and/or GigabitNow Simi Valley Telephone (including 911/E911) may fail altogether. If you need to change this information GigabitNow Simi Valley Telephone will need several business days to update your premises address in the E911 system so that your 911/E911 calls can be properly directed. Please note GigabitNow Telephone does not provide PSAP (Public Safety Answering Point) or any emergency services under any circumstances. Please refer to the GigabitNow Telephone Terms and Conditions for more details.

Does GigabitNow Simi Valley Telephone service use my Internet connection?

Yes. Unlike other telephone service providers, our GigabitNow Simi Valley Telephone service is delivered to your home via the fiber optic network, prioritized over regular Internet bandwidth. This means that your usage of the Internet does not affect voice quality of your call. It does not utilize the fiber that makes up the GigabitNow Simi Valley network system.

What if I make a long-distance call and no one answers, will I be charged?

Generally, billing begins when the call is answered by the called party or an automated answering device (such as an answering machine or fax machine); it ends when one of the parties disconnects the call. However, some providers (e.g. those involved in calls to foreign countries) charge for a completed call when the called party’s line rings or after a certain number of rings. If such a provider charges GigabitNow Simi Valley Telephone, its affiliates, or suppliers as if your call were answered by the called party, GigabitNow Simi Valley Telephone will charge you for a completed call.

How often do international rates change?

GigabitNow Telephone international calling rates change many times a month as worldwide regulation of rates is not universal. You can see the latest updated rates and when they were last updated on the international rate page.

Do I get charged for informational calls like 411?

Yes, GigabitNow Simi Valley Telephone gets charged for these calls and passes that charge to you.

Can I get GigabitNow Simi Valley Telephone without having GigabitNow Simi Valley Internet service?

No, you have to be an active GigabitNow Simi Valley Internet subscriber to use GigabitNow Simi Valley Telephone service.

I’m having problems with my calls, how do I resolve this issue?

If you are experiencing problems with a call it is important to get the following information so that we can trace the call:

  • Time and date of the call. Please be as specific as you can as you may be receiving numerous calls at other extensions throughout the day. If possible, use the online control panel call history to find the specific call with issues.
  • The extension that was used.
  • The phone number called or the number that called you.
  • What is the issue?
    • Garbling (please beware that network traffic will affect your call)
    • Echo (please be aware that calling, or receiving a cell phone call, has echo on it)
    • Dropped call
    • Other

Please contact customer service with this information and we will be happy to assist you.

Will I get a new bill for GigabitNow Simi Valley Telephone or will it be part of my existing GigabitNow Simi Valley fiber Internet billing?

GigabitNow Simi Valley Telephone is part of your existing GigabitNow Simi Valley fiber Internet service billing. You will see new line items for GigabitNow Simi Valley Telephone services on your GigabitNow Simi Valley billing each month.

My billing details are not on my billing statement, where can I find this information?

GigabitNow Simi Valley fiber Internet billing only provides a summary of charges. Detailed information about your calls and charges is available via the GigabitNow Simi Valley Telephone online control panel. You may call 1-866-590-0956 for a paper copy of outbound toll call records related to your most recent bill. There may be an additional charge for these outbound toll call records except as otherwise required by applicable law.

Can I pay for GigabitNow Simi Valley Telephone by check or cash?

There are two payment methods are available to you: credit card or ACH (automatic withdrawal from your checking or savings account).

What is length or contract for service?

GigabitNow Simi Valley Telephone is a month-to-month service without a long-term contract. You can cancel anytime.

What happens to my GigabitNow Simi Valley account if I am late paying for GigabitNow Simi Valley Telephone service?

All GigabitNow Simi Valley services go into suspension if a subscriber has not paid for all services in full within 30 days of the due date which is the billing date. This means that if a bill is left past due for more than 40 days the phone number(s) you have associated with your GigabitNow Simi Valley Telephone account could be permanently lost as GigabitNow Simi Valley will not continue to pay for a number on a delinquent account.


What is the length of contract for service?

GigabitNow fiber Internet is a month-to-month service without a long-term contract. You can cancel anytime.

When do I start getting billed?

You will be billed and payment processed on the 15th of every month. Once your in-home install is performed by GigabitNow Simi Valley technicians and service is available you will begin to be billed. All services are prorated to the 15th of the month.

Can I pay my bill online?

Yes, you can pay your bill through your account, just enter in your account number and password. Sign-in to your account at MyAccount.

When is my bill due?

Your bill date is the 15th of each month and is due upon receipt. Monthly statements will be emailed to you or, at your option, you can go to the website to view your statement each month. There is a charge of $2/month if you want a paper statement mailed to you.

What payment methods are available?

All customers need to setup automatic payments. You can use a Credit/Debit card or ACH. ACH is an automatic withdrawal from your checking or savings account. To set-up ACH payments, we need the routing and account numbers found on the bottom of your check.

If you have not set up one of these methods, please call our support center at 1-866-590-0956.

What time period does my bill represent?

Your bill is for the next month of service. The bill you receive on the 1st, is for the current month. For example, your statement sent on 1/1/21 covers service from 1/1/21 through 1/31/21. When you receive your bill, it is for the next month of service.

What happens if I have a dispute over my bill?

First, contact GigabitNow about the dispute by email ( or by mail. Please include all the necessary information and facts as to why you are not paying your bill in full. It is always better to pay the non-disputed portion of your bill and document the other. Please allow up to two weeks for a written response from the date you send a dispute.

Will there be an additional connection charge to hook my house up after the fiber network is complete?

No, there are no additional fees or charges for home installation. The only time a customer may incur extra charges during installation would be if you chose to upgrade or replace your current router to a GigabitNow router, or if you require special customization for your home installation.

What are my responsibilities for setup inside my home?

GigabitNow operates exactly like any ISP (Internet Service Provider) which means that it will provide service to your home. However, the installation and operation of devices within your home, whether laptops, tablets or smart phones, will be your responsibility. We will provide detailed tips and recommendations on the website. GigabitNow will also provide online and telephone support.


My computer is running slowly; how do I make it run faster?

There are some simple things that you can easily do at home to boost your computer’s performance.

Clear your cookies and cache. This action cleans out your computer’s temporary Internet files and will help it to run at its full potential. Clearing the computer’s cache could also help to speed up your web surfing experience. Learn how to clear your cookies and cache

Defragment your hard drive. The more you install/uninstall programs, download, move or copy files, the more fragmented your hard drive will become. To help fix this issue open up your Start menu, type in Defrag and hit the Enter key. Click on Optimize and let it run. This could take a while.

Backup or remove unnecessary files like music, videos and pictures as these can take up more space on your hard drive than other files.

Caution: Be very sure of what the files are and what they do before you delete them. Deleting necessary program files can cause software or your computer to no longer function properly.

Uninstall programs and applications you no longer use. Some of the programs that you do not use can run in the background using up needed resources like your memory or diskspace.

How can I improve my Internet speed?

There are some easy things you can try that will improve fiber Internet speed. The best way is to understand your connection type and what you should expect for your Internet speeds. Learn more about your connection and speeds.

1. To allow for a better signal, move Wi-Fi devices closer to your gateway but not closer than 4 feet. The farther your device is from the gateway the more your signal strength weak and your speeds slow.

2. Only use Wi-Fi for devices that do not have wired connection ports, such as, smartphones, tablets and home assistants. Connect all other devices directly to the router. Direct connections provide faster speeds and free-up wireless bandwidth.

Place your wireless router in a central location in your home. Depending on your homes design, your gateway may not reach certain areas so try some of these options for a better signal:

  • Place your wireless router in a central location so that it is upright and on an elevated surface.
  • The front of the wireless router should face the space where most of the devices in the home will be in use.
  • The wireless router should be at least 10 feet from cordless phones, Bluetooth devices and microwave ovens.
  • The wireless router should be away from heat sources, moisture, excessive dust, extreme cold and large metal objects.

4.Disable or turn off Wi-Fi devices that are not in use. Smart devices can have apps running in the background that are utilizing bandwidth.

5. Update firmware and drivers. Improve your connection by running the latest software updates and device drivers. Windows provides most driver updates automatically in Windows Update. You can also visit your network card or device manufacturer’s website to look for a Support or Driver link.

6. You can add a Wi-Fi extender to improve coverage and signal strength throughout your home.

What is IPv6?

Internet Protocol version 6 (IPv6) is the latest version of the Internet Protocol (IP). Every device which utilizes the Internet has a unique identifier known as an IP address. The unique address is a way for each device to locate and communicate to other Internet-connected devices.

IPv4 structure has been the IP standard for years. This is limited to around 4 billion usable addresses globally. Due to expansive growth with The Internet of Things (IoT), IPv6 was developed to replace IPv4. Unlike IPv4, IPv6 has more than enough addresses allowing for plenty of Internet growth into the future and beyond.

IPv4 has co-existed with IPv6 for years. There are several methods used to manage and extend the existing infrastructure:

Dual Stag: IPv4 and IPv6 can co-exist in the same devices and networks.

Tunneling: IPv6 packets are transmitted over IPv4 infrastructure and vice versa.

Translation: IPv6-only devices can communicate with IPv4-only devices.

As IPv6 is rolled-out over the next several years there will not be any impact to your GigabitNow Simi Valley fiber Internet service.

IPv6 Compatible Operating Systems

Most currently supported operating systems support IPv6, including:

Microsoft (PC)

  • Windows XP Service Pack 3 and above
  • Windows Vista
  • Windows 7
  • Windows 8.x
  • Windows 10

Apple (Mac)

  • macOS 10.7 and above
  • iOS 9.0 and above