If you’re waiting to get GigabitNow Fiber Internet or are already enjoying our service, you’re in for some good news. American Customer Satisfaction Index (ACSI) Telecommunications Study 2024 has shown that Fiber Internet providers like GigabitNow are leading the way in customer happiness, far outshining non-fiber ISPs. Alongside this, the trend of cutting the cord on traditional TV is gaining momentum, making fiber Internet more important than ever.

Who is ACSI and What is This Study?

The American Customer Satisfaction Index (ACSI) has been measuring how happy customers are with different services for over 25 years. Their Telecommunications Study 2024, based on interviews with over 25,000 people, looks at satisfaction with Internet providers, video streaming services, and TV subscriptions. The results show that fiber Internet, like what GigabitNow offers, is at the top of the list.

Why Waiting for Fiber is Totally Worth It

For those of you waiting to get GigabitNow Fiber Internet, the ACSI study has some encouraging news. Fiber ISPs scored 76 out of 100 in customer satisfaction, compared to 68 for non-fiber ISPs. This big difference shows just how much better Fiber Internet is.

What You Can Expect with GigabitNow Fiber

  • Super Fast and Reliable: GigabitNow Fiber Internet uses cutting-edge fiber-optic technology to give you ultrafast speeds and rock-solid reliability.
  • Greater Bandwidth for All Your Needs: Whether you’re streaming, gaming, or working from home, our fiber service offers the bandwidth to support multiple devices simultaneously without compromising performance.
  • Future-Ready: As your digital needs grow, our fiber network is built to keep up, making sure you always have the best Internet experience.

The Rise of Cord Cutting

If you’re already using GigabitNow Fiber Internet, you might be part of the growing trend of cord cutting, where people ditch traditional TV for streaming services. The ACSI study shows that cord-cutters and those who never had a cord (cord-nevers) are increasingly satisfied with their choices, finding more value in flexible, on-demand content.

Why Streaming is on the Rise

  • High Satisfaction: Streaming services have reached record levels of customer happiness, with Amazon Prime Video leading the way. People love the original content and reliability.
  • Affordable Entertainment: Streaming services offer more affordable options than traditional cable. Many people, especially younger ones, prefer free services with ads over expensive subscriptions.

What This Means for You

As a GigabitNow customer or soon-to-be customer, this study shows you’re making a great choice. We’re committed to giving you the best possible Internet service, backed by the latest industry data.

Our Commitment to You

  • Enhancing Your Streaming: With GigabitNow Fiber, you can enjoy smooth streaming, high-quality video, and enough bandwidth for all your devices.
  • Meeting Your Needs: We stay on top of changing consumer preferences to make sure our service meets your expectations now and in the future. For example, here in Simi Valley we’ve increased your speeds for FREE without increasing our prices. Giving you more speed and bandwidth for no additional cost.


The ACSI Telecommunications Study 2024 highlights the clear benefits of fiber Internet and the growing trend of cord cutting. Whether you’re waiting for GigabitNow Fiber Internet or already enjoying our service, you’re part of a community experiencing top-notch satisfaction and digital connectivity. We’re dedicated to providing you with the best service and keeping up with your needs in this fast-changing digital world.

For more information on the ACSI study and to explore detailed findings, visit the ACSI website.

As a GigabitNow customer or someone soon to be, these insights reaffirm that you’re making the right choice. Our commitment to delivering the best possible Fiber Internet service means you’re getting a top-tier experience backed by the latest industry data.

Published: June 12, 2024