Welcome to GigabitNow

This Welcome Guide contains helpful information that will walk you through the basics of your new fiber Internet service. Included are useful, quick guides providing do-it-yourself troubleshooting information for fiber Internet and telephone service and details on the benefits of your new fiber Internet.

The Ultimate Home Internet

Fast, Reliable Gigabit Speeds

Unmatched Network Reliability

Same Speeds Up and Down

Work, Learn, Stream and Play Without Buffering

Use Multiple Devices, Multiple People at the Same Time

Unlimited Data Usage Without Throttling

24/7 Live Customer Service

Ethical Personal Data Privacy

Who is behind this?

SiFi Networks is an international fiber optic network developer, who pride themselves on innovative construction methods, financial modelling and collaboration. SiFi Networks funds, builds and operates community wide state of the art fiber optic networks enabling service providers to deliver next generation applications including superfast Internet, video and phone creating SiFi Networks' FiberCities through the United States and Europe. In addition, SiFi Networks has partnered with established and award-winning firms who have unparalleled experience within the construction and operation of FTTx projects. SiFi Networks has a highly skilled, experienced team to handle each and every facet of the project's construction.

GigabitNow brings over 33 years of Internet connectivity and customer-focused experience to your community. Although, GigabitNow handles the design, construction, and connectivity solutions for communities as part of its own business, SiFi Networks felt it important to bring the best possible Internet service provider to the city of Simi Valley and GigabitNow is proud to be of service. In addition to providing turnkey solutions for the design, construction, operation and support of gigabit fiber networks, GigabitNow's parent company IsoFusion provides full-service business and enterprise Internet, colocation, cloud services and more. We are truly one company to deal with that takes care of everything.

Your New GigabitNow Fiber Internet and Telephone Service

Thank you for choosing GigabitNow for your fiber Internet and telephone service. We are excited for you to experience Internet how it is meant to be!

SSID Wireless Information

Network Name:
Network Password:

Keep in Touch

Find out what we are up to in Simi Valley! You can find us on the following:

Customize Your Fiber Internet Experience Upgrade at Any Time!

Gigabit Wi-Fi Plus

Although GigabitNow's fiber Internet service comes with everything you need to connect and get online, we also provide an optional upgrade that enhances your Wi-Fi experience and assists you in managing your home network. Read more about the advantages of adding Gigabit Wi-Fi Plus.

All of our Internet service options come with our core fiber gateway providing reliable, fast connectivity and Wi-Fi 6 technology, the fastest wireless technology available today, to make sure all your devices are connected for free. But, for the best Internet experience possible our Gigabit Wi-Fi Plus option includes a Wi-Fi 6 router that allows for 24/7 remote Wi-Fi support and our GigabitNow Mobile App so you can control your home network anytime, anywhere.

Wi-Fi 6 Router — Enhance your Wi-Fi speeds with Wi-Fi 6. It is the fastest Wi-Fi technology today and allows you to take greater advantage of your ultrafast fiber Internet connection. Learn more about the Wi-Fi 6 Router

24/7 Remote Wi-Fi Support — Gigabit Wi-Fi Plus includes managed Wi-Fi support. We can help with all those confusing Wi-Fi issues, including reconfiguring the Wi-Fi setup, updating the network username and password, and assisting with connecting difficult devices to your home Wi-Fi — all for you, anytime, remotely. We will be your personal technician to make sure your Wi-Fi is always working perfectly.

GigabitNow Mobile App — GigabitNow Mobile App — Wi-Fi Plus also includes a remote app for monitoring and controlling your home network from your mobile device. Enable parental controls and set up usage restrictions to keep your family safe online, create guest Wi-Fi networks, track devices and individual usage to manage your entire home network. Learn more about the features of the GigabitNow Mobile App

Check out our helpful video tutorials to learn more about GigabitNow's Wi-Fi Plus service and app.

Gigabit Wi-Fi Plus

$11 /mo

Gigabit Wi-Fi Plus with Home Phone Service

Voice

Gigabit Wi-Fi Plus also provides the option to add our Home Phone Service to your plan. For only $19.99 you'll receive:

Gigabit Wi-Fi Plus Service

  • Enhanced Wi-Fi 6 Router
  • Remote Wi-Fi Support
  • GigabitNow Mobile App

Home Phone Service

  • Use New or Existing Phone Number
  • Includes Free Local Calls to US and Canada calls (excludes AK & PR)
  • Many Professional Features for Calling and Phone Management

Gigabit Wi-Fi Plus with Home Phone Service

$1999 /mo

Select

Gigabit Wi-Fi 6 Router

Our Wi-Fi Plus option includes an additional router with incredible Wi-Fi 6 capabilities to make sure you always have the best connectivity. This technology automatically adapts its signal to its surroundings, local wireless routers, and your devices to give you the best Internet experience possible.

  • Includes 4 ethernet ports with managed Wi-Fi 6, also known as 802.11ax (2.4 GHz and 5 GHz bands).
  • The device uses technology incorporating 6X6 multi-user multiple-input and multiple-output (MU-MIMO) and dynamic beam-forming when using 5 GHz band.
  • Device includes 4 x GigE LAN ports​, 1 x GigE WAN port, and 2 x POTS (Phone) ports.
  • Customer support is available 24/7 to remotely assist with your Wi-Fi connectivity.
Core Router (Wi-Fi 5) Gigabit Wi-Fi Plus (Wi-Fi 6)
Wired
Wi-Fi
Expanded Wi-Fi
Ethernet Ports 1 4
Built-in VoIP
24/7 Live Support
Extended Wi-Fi Support

GigabitNow App

Included with the Wi-Fi Plus service is the GigabitNow App, an easy to use tool for managing the features of your Wi-Fi and GigabitNow network service. With GigabitNow's App you can access key control features, Wi-Fi settings, and view what is happening across your entire network all from your mobile device:

  • Enable parental controls​
  • Set up a guest network​
  • View the number of connected devices​
  • See the latest speed results​
  • Interact with the main menu for network control
  • Quickly see any important network notifications​
  • View details on connected devices​
  • Reset the SSID and Password for Wi-Fi
  • See usage on the network​
  • Run Bandwidth Tests within and outside your home network​

Check out our helpful video tutorials to learn more about GigabitNow's Wi-Fi Plus Service and App

Your New Home Telephone Experience

Get Started with GigabitNow Telephone

Your GigabitNow telephone service is ready to use! Check out the provided quick guide to access simple instructions for all the convenient functions included in your new telephone service. Within this guide you will find steps on how to three-way call, check and personalize your voicemail, and use call forwarding and call waiting. A reference guide for star codes is also included to make using your telephone even easier.

To access and control your new telephone service log in to the GigabitNow telephone portal: GigabitNow.com/PhonePortal

Telephone Guide

Check Your Voicemail

  1. Dial *98
  2. 4-digit PIN followed by #
  3. Press 1

Voicemail Actions

  • Skip Message: Press 1
  • Save Message: Press 2
  • Delete Message: Press 3
  • Repeat Message: Press 9
  • Exit Menu: Press 0

Check Voicemail Remotely

  1. Dial your 10-digit phone number
  2. Press #
  3. 4-digit PIN
  4. Press 1

Personalize Voicemail

  1. Dial *98
  2. 4-digit PIN followed by #
  3. Press 8

Call Forwarding

  1. Dial *72
  2. 4-digit PIN
  3. Press 1
  4. Enter the destination phone number starting with 1

End Call Forwarding

  1. Dial *72
  2. 4-digit PIN
  3. Press 2

Call Waiting

  • Enable Call Waiting: Dial *43
  • Disable Call Waiting: Dial *44

Three-Way Calling

  1. Call the first party
  2. Press and release the switch hook or flash button
  3. Dial the second party
  4. After the party answers, press and release the switch hook or flash button

Star Codes Quick Reference Guide

  • *60 Add Custom Call Block
  • *78 Do Not Disturb Activation
  • *69 Call Return
  • *77 Anonymous Call Reject
  • *79 Do Not Disturb Deactivation
  • *57 Call Trace
  • *59 Add Custom Caller Allow
  • *64 All Other Callers Block
  • *63 Add Custom Caller Forward
  • *65 Enable User Call ID Next Call
  • *67 Disable Caller ID Next Call
  • *68 Manage Caller ID All Calls
  • *87 Anonymous Call Reject Disable
  • *90 Call Forwarding Busy Menu
  • *95 Anonymous Caller Block w/Message

Internet Speed and Testing

Getting fast, reliable Wi-Fi and Internet is essential. We use Internet devices for everything from video streaming and social media sharing to home automation and monitoring 24 hours a day. Ensuring you are receiving your full Internet speed is important to experience the Internet to its utmost regardless if it is over Wi-Fi or connected directly by an Ethernet cable.

Sometimes it may seem like you are not getting the full speed you expect when it takes forever to upload that video or streaming Hulu, and the stream locks up right when the action is getting good. And while it's possible that there is something wrong with your Wi-Fi setup or GigabitNow Internet connection, there are other factors that may be causing a slowdown on that you should check before calling GigabitNow for help

Read More

What Can You Do with It?

GigabitNow fiber Internet allows you to use your fiber Internet connection to take advantage of the latest technologies like streaming, home automation to cloud services that allow you to use backup, file and data storage.

Learn more about what you can do with your new fiber Internet service, check out the following articles:

Cord Cutting 101

Cord cutting is the term coined for consumers moving away from classic cable TV subscriptions for their local and cable-style content, to an "over the top" solution, or Internet-streamed content solution.

Read More

Home Automation

Smart home automation is anything controlled remotely or automatically and is generally controlled by a remote, wireless computer.

Read More

Smart Home Devices For Everyone

Everyone can take advantage of all those Internet home smart devices with a GigabitNow Fiber Internet connection. Whether you live in an apartment building, condo, or house you can take advantage of all sorts of smart home devices and the efficiency and automation they offer.

Read More

Streaming Devices and Services That Make Cutting the Cord a No Brainer

After doing some homework you've decided to cut the cord from your cable television or satellite service provider. So now what? There are many options for streaming TV, movie and music content on the market today.

Read More

Why Do You Need Gigabit Fiber Internet?

Everyday life requires and depends on a reliable Internet connection. Think about it, you use it for email, banking, streaming, shopping, research, entertainment and so much more.

Read More

Your Fiber Internet Troubleshooting Guide

Support Information

Need help using your GigabitNow Fiber Internet?

We are here to help! Listed below are some basic troubleshooting solutions for your home Wi-Fi network along with answers that will help you navigate your home gateway. If you are still needing to solve any issue our customer service is available for you 24 hours a day, 7 days a week.

  • 1-866-590-0956
  • support@gigabitnow.com

General Wi-Fi Troubleshooting

  1. Make sure your Wi-Fi device is powered on.
  2. Make sure airplane mode for your device is disabled.
  3. Disconnect your device and then re-connect manually to your Wi-Fi service.
  4. If the problem persists, power the device off and on again to reconnect.

Where the problem might be located:

Device

Try connecting to the Wi-Fi network with another device, like laptop computer or friend's phone. If other devices can use the network, the problem is most likely with your device.

Network

Check whether your device can connect to another Wi-Fi network, like at a friend's house or a public network. If your device can connect elsewhere, the problem is most likely with the network.

Internet

If your device connects to the Wi-Fi network but you still have no Internet, the problem is most likely with your Internet connection

When you reconnect, we recommend checking for the latest system update. Updates can bring improvements that help fix issues.

What does solid green light mean?

If the power light is solid green your device has power. If the WAN/LAN lights are solid green the device is securely connected, but there is no data traveling over the lines.

Green lights are flashing, is this a problem?

No, the gateway is using the Internet connection and sending data. In the event that the lights are red, flashing or solid, there may be an issue with your gateway.

How do I improve my Wi-Fi signal?

Pay attention to where you place your gateway device. Wi-Fi signals cannot broadcast through metal. Placing the gateway on top of a DVD player, or video game console, that has metal plates around it or on the interior, can impact your range Wi- Fi service speeds.

Does the gateway have a laser light?

Yes, the gateway uses a laser light to transmit data. If you are required to move or troubleshoot with the gateway device, please be aware of the presence of laser light. If you look directly into laser light it can cause serious eye damage. If you see that the fiber is not connected and you observe the presence of laser light contact GigabitNow immediately.

Should I use a surge protector with my gateway?

We strongly recommend the use of a surge protector with any expensive electronics that you may own, including your gateway. Even with the most stable of power systems, using a surge protector will help protect the gateway and extend its service life span.

Warning: The fiber cable is extremely fragile, please do not touch or remove this cable. Repairs for any damage to this cable will be billed to the homeowner.

For a more complete troubleshooting guide visit our help section.